L3 Commercial Training Solutions has a flexible approach to In-Services support and solutions such as a resident Field Service Engineer (FSE) for either long or short-term contracts are available.
Our FSE’s have extensive knowledge of the operation of products and are frequently attached to the activities during the in-house commissioning and acceptance phases of the equipment to ensure that their knowledge base is maintained.
The FSE role is to provide on-site technical support and on-the-job-training for the maintenance team, ensuring a smooth introduction into service of the device, but these standard duties can be expanded to encompass more in-depth requirements.
As technology evolves or design enhancements discovered, L3 Commercial Training Solutions will produce suitable Field Service Bulletins advising customers to review applicability of notifications to their training devices, these typically encompass:
Last time buys
Maintenance procedures updates